Recevied a call from Verizon

I guess when the BBB gets involved, people take notice. Received a call today from Wxxxx Sxxxx regarding the complaint. He admitted that he was having problems locating information about the multitude of accounts in my name. I was in the car and was unable to provide him with details he requested (again, now I work for Verizon?).

He called back later in the morning to discuss some details such as account numbers, etc. To my surprise, I noticed that the final bill I received for the unreturned equipment included "Qty: 2" in the detail line, so I guess they decided to charge me for 2 pieces of unreturned equipment. So, to keep things straight, they charged me for a piece of equipment I did return (I have a delivery confirmation) along with an additional phantom piece of equipment.

Wxxxx said he had enough information and would continue researching. He also assured me I would hear from him on Friday. Maybe I should have had him specify exactly which Friday...

Change of heart...

Well, I was speaking with the customer service liaison at my place of employment and decided that I want my $200.00 back.

I filed an online complaint with the Better Business Bureau with some of the details regarding this bogus charge for unreturned equipment.

They Win

Surprise, Bxxxxx never followed up. I expected this. It's been months now and I have given up. I started writing a long letter, but gave up. I'm beaten. They win. They can keep my $200.00.

They have the nerve to keep sending me promotions to sign up for their service. They have no clue. I can only hope I receive a call from them to sell their service then I can unload. It won't matter. I might feel a little better berating someone who has no fault, but I doubt it.

Congratulations Verizon!! You win! You can keep my $240.00! I hope it helps to make your bottom line look good.

There may be light at the end of the tunnel

It seems that Axxxxx Bxxxxx has taken ownership of this issue and is putting forth the effort required to resolve it. There were some interesting revelations, the most interesting is that "the technicians never used to record the serial numbers on the routers". This means that even though I shipped the router back under Verizon's direction, they would have no way to associate it with my account. They really have some screwed up/non existent systems. FiOS must be bleeding the company dry. I cannot imagine maintaining profitability if they cannot keep track of such basic things. Or maybe I am a unique case (lucky me).

Axxxxx Bxxxxx says he is still trying to locate the department that generated the bill I received. Can you imagine such a thing? If he is having this much trouble, how are customers supposed to figure things out? In any event, he has promised to see this through, and it looks like he is making the effort to keep that promise. I expect to hear from him next week.

This just won't go away!!!!

Get home from work today. Now I have a BILL from Verizon for an "unreturned wireless router". These people are (@&#(&% unbelieveable!!! I followed their instructions and dropped the equipment off at a UPS store, I have tracking numbers with confirmed deliveries, and they are billing me $200 for that crappy Actiontec router, that, according to UPS tracking, was received to their West Chester office. Oh, and the ten bucks for "video franchise fee". This is surreal.

Called and spoke to Axxxxxx Bxxxxx. He is really trying to be helpful but is unable to locate any bill. He says because of billing cycle, a credit "should" appear on January bill. I doubt it. He is really trying to figure this out, but is unable to find any account number using the bill I have in my hand. Unfortunately, after 42 min, he is unable to resolve. He promises to follow up tomorrow and call tomorrow afternoon. Axxxxxx really seems to care about doing a good job and I am cautiously optimistic that he might actually be able to help finally put this to rest.

Did I do something to piss someone at Verizon off?

Again, I have to say, I NEVER had this level of disservice from ComCast.

I leave this blog here as a warning to anyone considering conducting business with Verizon. Read away and make your own decision.

IF YOU DO NOT HAVE A VERIZON LAND LINE, DO NOT GET FiOS!!

Received instructions for returning equipment to Verizon

Received instructions for equipment return yesterday. I have several pieces of equipment and have ZERO confidence that just taking them all to UPS without an explicit packing slip will only result in more problems and more billing problems.

Calling 888-553-1555 - usual voice navigation hell. Spoke with Chxxx? Advise UPS "Verizon Corporate Account customer" and are returning equipment to coatseville, PA-STB. Wireless Router - return to West Chester, PA. - When at UPS, get copy of shipping label(s).

Again, I doubt this is over...

Cancelled FiOS - Comcast installed

Comcast was here this morning. Everything is set up and running fine.

Now I will try to cancel my Verizon services. Kxxxx. She claims all services will be cancelled. She acutally had the nerve to ask why I was cancelling. Claims I can take DVR, Digital Adapter, and Router to any UPS store where it will be scanned, boxed, and returned to Verizon at no charge to me. Also claims ONT can be unplugged and just left where it is.

I doubt this is over...