Received instructions for returning equipment to Verizon

Received instructions for equipment return yesterday. I have several pieces of equipment and have ZERO confidence that just taking them all to UPS without an explicit packing slip will only result in more problems and more billing problems.

Calling 888-553-1555 - usual voice navigation hell. Spoke with Chxxx? Advise UPS "Verizon Corporate Account customer" and are returning equipment to coatseville, PA-STB. Wireless Router - return to West Chester, PA. - When at UPS, get copy of shipping label(s).

Again, I doubt this is over...

Cancelled FiOS - Comcast installed

Comcast was here this morning. Everything is set up and running fine.

Now I will try to cancel my Verizon services. Kxxxx. She claims all services will be cancelled. She acutally had the nerve to ask why I was cancelling. Claims I can take DVR, Digital Adapter, and Router to any UPS store where it will be scanned, boxed, and returned to Verizon at no charge to me. Also claims ONT can be unplugged and just left where it is.

I doubt this is over...

Now they have changed my pricing for Internet service

Does anyone at Verizon know what they are doing? This is absolutely incredible. My bill for this month's Internet has 127.00 in credits and 102.00 in new charges. WTF! Now my bill is about 20.00 more than usual.

On the phone now. Let's see how much of my time this wastes. Now they cannot find my bill. I can find my bill online, but they cannot. She suggests I call back in a few days. This is unbelievable! Now she is trying to see if someone else there can pull up my Oct. bill. Now we are at 18:00 with nothing even remotely close to a resolution or explanation.

Nobody has access to my bill past Sept. Again, she suggests that I call back tomorrow or Wed.

I am done with Verizon. I never thought I would actually say this, but I miss Comcast and am switching back.