Billed me without sending a bill...

9/29 9:00am- 800-688-2880 - voicemail hell as usual. virtually impossible to get to a human in under 10 min. Usual problems finding account information with my phone number. She has to transfer me to payment department. Lxxxa - will transfer me to billing department. Mxxt - still NOT billing. Says he cannot help me and I should be talking to billing. Lost temper and said I wanted to cancel everything. Cancellation department is transerring me to financial services. Jxx - financial services. Needed ssn to look up all billing. He has to transfer me to FiOS separate billing department. Now have two more phone numbers. Faxed the collections bill to 877-875-8858

9/29 - 10:52am - No response to fax, so calling again 888-338-9333. usual VM hell. On hold for 25 minutes. I will try calling back. 11:15 am - called 888-338-9333. Usual useless voice navigation so I chose the "wait for associate" option. Nxxxx? Cannot really understand due to her heavy accent. Problems locating account, as usual. Put me on hold twice to try and locate it. She is struggling to look through "all of the accounts" in my name to find any that have an outstanding balance. On hold again. Says there is some account that I supposedly owe money on. She will transfer me to billing (ugh). Another account number (internal) that is a listed as an "internet account although it is a tv account". Pretty #()@&% confusing! Transferred to billing and gave Kxxxa the "internal account number". She is struggling to figure out what is going on. She is now checking "one other system". Apparently, this goes back to March when my service was disconnected for no reason. This amount is supposedly the final bill for the canceled account, which I never received. When they arbitrarily canceled my account in March, they set up new accounts instead of figuring out what/why the account was disconnected. She says she will refund me the money, but she cannot adjust the old account. She will credit my live account. I have to pay the collections agency. For credit report, she suggests contacting a credit reporting agency to get a dispute form. She says this credit will be on my November bill. InterNet account number accesses both accounts with all of the notes about this conversation.

This is pretty messed up. Still, nobody can explain how my account, which was in good standing and never late, was canceled back in March to cause all of this headache.

Comcast - 1-877-870-4310 - http://www.comcast.com. Looks like I will be going back...they NEVER caused me this much greif. Plus, for 59.95, I can get business class internet that does not have monthly bw limits or restrictions on running a web server.