In all fairness, it's probably the billing system

I suppose I should just take a minute to clarify the situation that has been going on here for the past few months. Most of the representatives at Verizon with whom I have spoken were very cordial and seemed very willing to help. Unfortunately, none of them were able to help because their billing system is fundamentally flawed.

It is based on the mistaken premise that anyone who has FiOS service will also have phone service from Verizon. This basic design flaw will cause endless frustration for those of you wanting to get FiOS service but do not have phone service from Verizon; more specifically, land line service, probably even to the FiOS service address. Any time you call, you will be asked for your phone number. They will insist on it, even if you tell them it will not help. It won't! You will be stuck on the phone with them as they ask for your address, name, anything but account number (if you are lucky enough to have received a printed bill). And, under no circumstances, separate your TV and InterNet bills for business purposes. This will cause you to be transferred at least 4-5 times back and forth to the same departments anytime you call.

My recommendation is that if you do not have a land line provided by Verizon, do not bother with FiOS. You will be putting in countless hours any time you need to call for tech support, billing, or any other form of customer service. Maybe you will even be as lucky as I was and have your service on your account, which is paid in full because it is billed to your credit card, disconnected without any notice or explanation.