Billed me without sending a bill...

9/29 9:00am- 800-688-2880 - voicemail hell as usual. virtually impossible to get to a human in under 10 min. Usual problems finding account information with my phone number. She has to transfer me to payment department. Lxxxa - will transfer me to billing department. Mxxt - still NOT billing. Says he cannot help me and I should be talking to billing. Lost temper and said I wanted to cancel everything. Cancellation department is transerring me to financial services. Jxx - financial services. Needed ssn to look up all billing. He has to transfer me to FiOS separate billing department. Now have two more phone numbers. Faxed the collections bill to 877-875-8858

9/29 - 10:52am - No response to fax, so calling again 888-338-9333. usual VM hell. On hold for 25 minutes. I will try calling back. 11:15 am - called 888-338-9333. Usual useless voice navigation so I chose the "wait for associate" option. Nxxxx? Cannot really understand due to her heavy accent. Problems locating account, as usual. Put me on hold twice to try and locate it. She is struggling to look through "all of the accounts" in my name to find any that have an outstanding balance. On hold again. Says there is some account that I supposedly owe money on. She will transfer me to billing (ugh). Another account number (internal) that is a listed as an "internet account although it is a tv account". Pretty #()@&% confusing! Transferred to billing and gave Kxxxa the "internal account number". She is struggling to figure out what is going on. She is now checking "one other system". Apparently, this goes back to March when my service was disconnected for no reason. This amount is supposedly the final bill for the canceled account, which I never received. When they arbitrarily canceled my account in March, they set up new accounts instead of figuring out what/why the account was disconnected. She says she will refund me the money, but she cannot adjust the old account. She will credit my live account. I have to pay the collections agency. For credit report, she suggests contacting a credit reporting agency to get a dispute form. She says this credit will be on my November bill. InterNet account number accesses both accounts with all of the notes about this conversation.

This is pretty messed up. Still, nobody can explain how my account, which was in good standing and never late, was canceled back in March to cause all of this headache.

Comcast - 1-877-870-4310 - http://www.comcast.com. Looks like I will be going back...they NEVER caused me this much greif. Plus, for 59.95, I can get business class internet that does not have monthly bw limits or restrictions on running a web server.

I thought this was over months ago...

I really wish they would get their #)(&#% together! I have just received a notice from a collection agency. Apparently I was turned into collections. However, my most recent bills (InterNet and TV are billed separately) indicate that my accounts are current. The account number referenced on the collections notice is a number I have never seen before, but it has my name/address. This is really pissing me off. It is official: Verizon is the new Comcast! I can take all of the, what now seem relatively minor, issues I had with Comcast and emphatically say that they never jerked me around as badly as Verizon.

Now I will have to invest more time to find out where this phantom charge stems from, and worst of all, probably have to invest days worth of time correcting erroneous items on my credit report.

Checking up on the billing again

Actually received my first bill for FiOS TV! (had the service for 9 months and never received a single bill, it was automatically charged to credit card).

I do not see a credit for my old service that was still being billed to my credit card. Also, internet charge on card is 7Called 888-555-1555. VM hell, eventually got a human who had to transfer me toFiOS group. Bxxxx. Usual issues with locating accounts. Starting with InterNet - activation. She will credit activation fee. Next bill for InterNet should reflect credits. Moving to TV. Credit for 6.13 on next bill. Should have credit for amount of pre-billing on next credit card for amount billed (prorated) on 3/31. Says will see credit on next bill.

Now they want the equipment back!

Received a notice in the mail regarding equipment return yesterday. At least they included an ARS tag and will pay for shipping and packaging costs.

I suppose this is related to the timing of the whole situation, but I need to call anyway to make sure.

Called a new number from the RMA notice, 800-722-5543. Voice menu lookup account by billing phone number. Surprise, cannot locate it. Bxxxx answered. She says when account was cancelled, the RMA was automatcially generated and sent to me. She is cancelling the RMA and says I can ignore the letter.

My old monthly charge for FiOS TV showed up on my credit card

I am certain this is an old charge as the amount is the same as previous charges. On the phone again... Called 888-483-3467, again, voice menu hell, ultimately ending up with being disconnected. Called back using 888-338-9333 and was successfully transferred to a human, Sxxxx who, to my surprise, was able to immediately locate my account! She assured me that the billing to the credit card was due to the timing of the situation and that my first bill for my new service should reflect that amount as a credit. I guess we will see... She assured me that if it does not show that credit, that I can call back and have it taken care of.

Finally InterNet working

I do need to make sure that I give the Verizon representatives with whom I spoke throughout this ordeal kudos.

The poor design of their phone system (phone company with crappy phone system...) is not their fault. Also, whatever automated systems cancelled my accounts, or even if it was a human, it was not them.

Through the hours of phone calls with me being condescening and belligerent, they maintained a very professional and cordial attitude throughout the conversations.

Thank you!

Still no InterNet, but TV working

Decided to not call, just go to work and see if it works when I come home. Also, while at work, called ComCrap to inquire about business class service to home as I really depend on the connection to do my job.