Recevied a call from Verizon

I guess when the BBB gets involved, people take notice. Received a call today from Wxxxx Sxxxx regarding the complaint. He admitted that he was having problems locating information about the multitude of accounts in my name. I was in the car and was unable to provide him with details he requested (again, now I work for Verizon?).

He called back later in the morning to discuss some details such as account numbers, etc. To my surprise, I noticed that the final bill I received for the unreturned equipment included "Qty: 2" in the detail line, so I guess they decided to charge me for 2 pieces of unreturned equipment. So, to keep things straight, they charged me for a piece of equipment I did return (I have a delivery confirmation) along with an additional phantom piece of equipment.

Wxxxx said he had enough information and would continue researching. He also assured me I would hear from him on Friday. Maybe I should have had him specify exactly which Friday...

Change of heart...

Well, I was speaking with the customer service liaison at my place of employment and decided that I want my $200.00 back.

I filed an online complaint with the Better Business Bureau with some of the details regarding this bogus charge for unreturned equipment.

They Win

Surprise, Bxxxxx never followed up. I expected this. It's been months now and I have given up. I started writing a long letter, but gave up. I'm beaten. They win. They can keep my $200.00.

They have the nerve to keep sending me promotions to sign up for their service. They have no clue. I can only hope I receive a call from them to sell their service then I can unload. It won't matter. I might feel a little better berating someone who has no fault, but I doubt it.

Congratulations Verizon!! You win! You can keep my $240.00! I hope it helps to make your bottom line look good.