Checking up on the billing again

Actually received my first bill for FiOS TV! (had the service for 9 months and never received a single bill, it was automatically charged to credit card).

I do not see a credit for my old service that was still being billed to my credit card. Also, internet charge on card is 7Called 888-555-1555. VM hell, eventually got a human who had to transfer me toFiOS group. Bxxxx. Usual issues with locating accounts. Starting with InterNet - activation. She will credit activation fee. Next bill for InterNet should reflect credits. Moving to TV. Credit for 6.13 on next bill. Should have credit for amount of pre-billing on next credit card for amount billed (prorated) on 3/31. Says will see credit on next bill.

Now they want the equipment back!

Received a notice in the mail regarding equipment return yesterday. At least they included an ARS tag and will pay for shipping and packaging costs.

I suppose this is related to the timing of the whole situation, but I need to call anyway to make sure.

Called a new number from the RMA notice, 800-722-5543. Voice menu lookup account by billing phone number. Surprise, cannot locate it. Bxxxx answered. She says when account was cancelled, the RMA was automatcially generated and sent to me. She is cancelling the RMA and says I can ignore the letter.

My old monthly charge for FiOS TV showed up on my credit card

I am certain this is an old charge as the amount is the same as previous charges. On the phone again... Called 888-483-3467, again, voice menu hell, ultimately ending up with being disconnected. Called back using 888-338-9333 and was successfully transferred to a human, Sxxxx who, to my surprise, was able to immediately locate my account! She assured me that the billing to the credit card was due to the timing of the situation and that my first bill for my new service should reflect that amount as a credit. I guess we will see... She assured me that if it does not show that credit, that I can call back and have it taken care of.

Finally InterNet working

I do need to make sure that I give the Verizon representatives with whom I spoke throughout this ordeal kudos.

The poor design of their phone system (phone company with crappy phone system...) is not their fault. Also, whatever automated systems cancelled my accounts, or even if it was a human, it was not them.

Through the hours of phone calls with me being condescening and belligerent, they maintained a very professional and cordial attitude throughout the conversations.

Thank you!

Still no InterNet, but TV working

Decided to not call, just go to work and see if it works when I come home. Also, while at work, called ComCrap to inquire about business class service to home as I really depend on the connection to do my job.