It seems that Axxxxx Bxxxxx has taken ownership of this issue and is putting forth the effort required to resolve it. There were some interesting revelations, the most interesting is that "the technicians never used to record the serial numbers on the routers". This means that even though I shipped the router back under Verizon's direction, they would have no way to associate it with my account. They really have some screwed up/non existent systems. FiOS must be bleeding the company dry. I cannot imagine maintaining profitability if they cannot keep track of such basic things. Or maybe I am a unique case (lucky me).
Axxxxx Bxxxxx says he is still trying to locate the department that generated the bill I received. Can you imagine such a thing? If he is having this much trouble, how are customers supposed to figure things out? In any event, he has promised to see this through, and it looks like he is making the effort to keep that promise. I expect to hear from him next week.
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